Gift card terms
Last updated 3 October 2026
What a gift card is
A HeyyPal Gift Card adds HeyyPal points to the account that claims it. Points can be used only on HeyyPal for calls, chats and gifts. They have no cash value, cannot be withdrawn, exchanged for cash or transferred to another account.
Buying
Gift cards are sold only on www.heyypal.com and paid through PhonePe. You need a HeyyPal account (sign in with your mobile number). Prices include applicable taxes. HeyyPal may limit how many gift cards one person can buy in a day.
Claiming
Each code can be claimed once, by one HeyyPal user or expert account, in the HeyyPal app (Wallet → Redeem gift card) or at www.heyypal.com/redeem. Once claimed, the points belong to that account.
Validity
A gift card must be claimed by the expiry date shown when you buy it (365 days from purchase unless stated otherwise). Unclaimed cards expire after that date and cannot be claimed.
Security checks
For your safety, larger gift cards and some first purchases are verified before they can be claimed. This usually takes up to 24 hours. HeyyPal may cancel cards involved in fraud or unauthorised payments.
Keep your code safe
Anyone who has the code can claim it. Share it only with the person you are gifting. HeyyPal is not responsible for codes shared with the wrong person, but contact support if you think a code was misused.
Refunds
Gift cards are not refundable through the website or app. If something went wrong with your order, contact HeyyPal support with your order number. Refunds are decided by HeyyPal case by case and are paid back to the original payment method. A claimed card may not be refundable, and refunded cards are cancelled.
Changes
HeyyPal may update these terms. The terms in force when you bought the card apply to that card.