Terms & Conditions

These Terms & Conditions govern the access and use of the HeyyPal mobile application and services operated by DTW Squad Private Limited (“Company”, “HeyyPal”, “We”, “Us”, “Our”).

HeyyPal Platform

By accessing or using the HeyyPal platform, you (“User”) agree to comply with these Terms.

1. Nature of the Platform

HeyyPal is a technology platform that enables users to connect with independent professionals (“Experts”) such as:

  • Psychologists
  • Psychiatrists
  • Therapists
  • Doctors
  • Pals (Compassionate listeners)
  • Other professionals listed on the platform.

HeyyPal only facilitates communication between users and experts and does not provide professional advice itself.

2. No Professional Advice

All consultations, advice, opinions, or recommendations provided on the platform are provided solely by independent Experts.

HeyyPal does not guarantee:

  • Accuracy of advice
  • Professional outcomes
  • Effectiveness of recommendations.

Users should exercise their own judgment before acting on any advice provided on the platform.

3. Medical and Legal Disclaimer

The platform does not replace in-person professional consultations.

Users are advised that:

  • Medical consultations on the platform are not a substitute for emergency medical treatment.
  • Legal advice provided on the platform does not constitute a formal attorney-client relationship unless explicitly established outside the platform.

In case of medical emergencies, users should contact local emergency services immediately.

4. User Responsibility

Users agree to:

  • Provide accurate information during consultations
  • Not misuse the platform for illegal activities
  • Maintain respectful communication with Experts.

Users shall not:

  • Harass or abuse Experts
  • Attempt to obtain personal contact details of Experts
  • Attempt to bypass the platform.

5. Payments

Consultation Charges and Billing

HeyyPal operates on a per-minute call billing model.

Users may connect with:

  • Experts (such as Doctors, Psychologists, Psychiatrists, Therapists, Pals, etc.), or
  • Other users available on the platform.

The per-minute call charges may vary depending on:

  • The category of expert
  • The experience level or profile of the expert
  • The type of user connection
  • Promotional offers or platform pricing policies.

The applicable per-minute rate will be displayed on the platform before the call begins.

Wallet / Balance Requirement

Users may be required to maintain a wallet balance or make advance payment before initiating a call.

Call charges will be deducted automatically on a per-minute basis from the user’s wallet or payment method for the duration of the call.

If the wallet balance is insufficient, the call may automatically terminate or require additional payment.

Billing Accuracy

HeyyPal uses automated systems to calculate call duration and billing.

Users agree that the platform’s recorded call duration shall be final for billing purposes, except in cases of verified technical errors.

6. Refund Policy

No refund. See our Refund Policy.

7. Ratings and Reviews

Users may rate and review Experts based on their consultation experience.

Users agree to ensure that:

  • Reviews are honest and factual
  • Reviews do not contain defamatory or abusive content.

HeyyPal reserves the right to remove inappropriate reviews.

8. Call Recording

Consultations conducted through the platform may be recorded or monitored for:

  • Quality assurance
  • Fraud prevention
  • Dispute resolution
  • Legal compliance.

By using the platform, users consent to such recording and monitoring.

9. Limitation of Liability

To the maximum extent permitted by law, HeyyPal and DTW Squad Private Limited shall not be liable for any loss, damage, or consequences arising from advice provided by Experts.

Users agree that they use the platform at their own discretion and risk.

10. Dispute Resolution

Any disputes shall first be attempted to be resolved through mutual discussion.

If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

Seat of arbitration: New Delhi, India

11. Termination of Account

HeyyPal reserves the right to suspend or terminate user accounts in cases of:

  • Misuse of the platform
  • Harassment or abuse
  • Violation of these Terms.

12. Acceptance

By using HeyyPal, you confirm that you have read, understood, and accepted these Terms & Conditions.

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